Jiliive Terms and Conditions

1. Account Registration and Eligibility

1.1 Age and Legal Eligibility

To use jiliive, you must be at least 18 years old. Online gaming must be legally permitted in the country from which you are opening an account. You confirm that you are legally eligible to use our service and are complying with all relevant laws in your country.

1.2 One Person, One Account

Each person may only hold one jiliive account. Opening multiple accounts is strictly prohibited. We regularly check for duplicate accounts and reserve the right to suspend all related accounts if detected. All winnings and bonuses from duplicate accounts will be cancelled.

1.3 Providing Accurate Information

• All information provided during registration must be completely truthful and accurate
• You must provide accurate name, address, phone number, and email
• If any information changes, you must update it immediately
• Jiliive may request verification documents at any time
• Providing false information may result in permanent account closure

1.4 Account Security

Keeping your login credentials (username and password) completely confidential is your responsibility. You will be responsible for all activity from your account. Account sharing or letting others use it is strictly prohibited. If you notice suspicious activity, you must notify jiliive support immediately.

2. Betting Rules

2.1 Bet Placement

When placing bets on the jiliive platform, you must ensure you have sufficient balance in your account. Once a bet is confirmed, it cannot be cancelled or changed unless there is a technical error. All bets are recorded according to our system timestamp. Always save your bet slip. jiliive reserves the right to cancel any suspicious or fraudulent bets.

2.2 Minimum and Maximum Limits

• Each game and market has separate minimum and maximum bet limits
• Limits depend on game type and your account level
• Higher limits are available for VIP players
• Jiliive reserves the right to change limits at any time
• Limits may be increased or decreased during special events

2.3 Bet Settlement

All bets will be settled according to the information from our official result provider. Bets are settled as quickly as possible once results are available. Some markets may require manual verification, which can take up to 24 hours. Any settlement errors must be reported to jiliive support within 7 days. Claims made after this period will not be accepted.

2.4 Void Bets

In certain circumstances, bets may be voided (cancelled) and stakes returned. These include: event cancelled or postponed, technical error or incorrect odds, suspected match fixing, result not confirmed. jiliive reserves the full right to void any bet without explanation.

3. Payment Terms

3.1 Deposit Terms

Jiliive supports multiple payment methods including mobile banking, debit/credit cards, and other e-wallets. Minimum deposit is typically BDT 500, but may vary by method. All deposits are processed instantly and will be credited to your account immediately. jiliive does not charge any deposit fees, but payment providers may. You must use a payment method registered in your own name.

3.2 Withdrawal Policy

• Account must be verified before requesting withdrawal
• Minimum withdrawal amount is BDT 1000
• Processing time is typically 24 to 72 hours
• Bonus wagering requirements must be met
• Withdrawals will be made to the same method from which the deposit was made
• Faster processing is available for VIP players

3.3 Verification Process

KYC (Know Your Customer) verification is required for first-time withdrawals or large amounts. You will need to submit ID card, proof of address, and payment method verification documents. All documents must be clear and readable. jiliive verification is typically completed within 24 hours. Withdrawal requests will not be processed without verification.

3.4 Payment Issue Resolution

If you have any issues with your deposit or withdrawal, notify the jiliive support team immediately. All payment issues are typically resolved within 48 hours. Have your transaction ID and other details ready when requesting. jiliive is not responsible for bank or payment provider issues.

4. Bonus and Promotion Terms

4.1 Bonus Acceptance

All bonuses and promotions are subject to jiliive's own Terms and Conditions. Bonuses are provided on an opt-in basis. By claiming a bonus, you accept all associated terms. If bonus abuse is detected, all bonuses and winnings will be voided. Each promotion may have separate terms.

4.2 Wagering Requirements

Most jiliive bonuses have wagering requirements. This means you must play through the bonus amount a specified number of times before withdrawal. Wagering is typically 20x to 40x. Only bets on eligible games count toward wagering. Different games have different contribution percentages. There is a time limit to complete wagering, typically 30 days.

4.3 Bonus Cancellation

• Violating bonus terms will result in cancellation of bonus and associated winnings
• Claiming bonuses with multiple accounts will result in all accounts being closed
• Bonus hunting or abusive practices are not tolerated
• Jiliive reserves the right to cancel any bonus at any time
• If bonus is cancelled, only the original deposit will remain in balance

5. Prohibited Activities

5.1 Fraud and Corruption

Any form of fraud, corruption, or dishonest activity is strictly prohibited on the jiliive platform. This includes: providing false information, using someone else's identity, chargeback fraud, credit card fraud, match fixing or using insider information, using bots or automated software, collusion or cheating with others. If such activities are detected, the account will be closed immediately and legal action may be taken.

5.2 Anti-Money Laundering

Jiliive strictly complies with Anti-Money Laundering (AML) laws. Suspicious transactions are monitored and reported to the relevant authorities when necessary. You must be able to prove the source of your funds if requested. We only accept deposits from legal and legitimate sources. The jiliive platform must not be used for money laundering.

5.3 System Manipulation

• Attempting to hack or manipulate our system is prohibited
• Exploiting bugs or glitches is strictly prohibited
• Third-party software or scripts may not be used
• Using VPN or proxy to hide your location is prohibited
• Attempting to bypass jiliive security measures is prohibited

6. Responsible Gaming

6.1 Our Commitment

Jiliive firmly believes in responsible gaming. Gaming should be for entertainment, never as a source of income. We provide various tools and resources to help you keep your gaming under control. Know your limits and play accordingly. If you feel gaming is becoming a problem, seek help immediately.

6.2 Self-Exclusion

If you feel you need a break, jiliive provides a self-exclusion option. You can exclude yourself for 24 hours, 7 days, 30 days, or permanently. During the exclusion period, you will not be able to log in or place bets. You will not receive any promotional or marketing materials. You will only regain access once the time period ends.

6.3 Deposit Limits

• You can set daily, weekly, or monthly deposit limits
• Once limits are set, they take effect immediately
• Requests to increase limits will take effect after 24 hours
• Limit reductions take effect immediately
• Use these tools to keep your spending under control

7. Dispute and Complaint Resolution

7.1 Complaint Process

If you have a complaint about jiliive, first contact our customer support. We will try to resolve the issue as quickly as possible. Send written complaints to our official email with all details. We will send an acknowledgment within 48 hours. Most complaints are resolved within 7 business days. Complex cases may take longer.

7.2 Escalation

If you are not satisfied with the initial response, you may escalate to management level. Our senior team will review the matter. Keep a record of all communications. jiliive reserves the right to make final decisions. Our decisions are final and binding.

8. General Provisions

8.1 Changes to Terms and Conditions

Jiliive reserves the right to change, amend, or update these Terms and Conditions at any time. Changes will take effect as soon as they are posted on the site. For significant changes, we will send an email notification. Continued use of the platform after changes means you agree to the new terms. Check this page regularly for updates.

8.2 Intellectual Property

All content, design, logos, and trademarks on the jiliive website and app are our intellectual property. Copying, distributing, or reproducing any content is prohibited. Our brand or logo may not be used without written permission. Legal action will be taken if violations are detected.

8.3 Limitation of Liability

Jiliive is not liable for technical issues, server downtime, or third-party service failures. We strive to ensure 24/7 uptime, but service may be interrupted during maintenance or emergencies. We are exempt in force majeure circumstances (natural disasters, war, etc.). Our total liability is limited to your account balance.

8.4 Applicable Law

These Terms and Conditions are governed by international gaming law. Any disputes will be resolved through arbitration. Local laws may apply for players from Bangladesh. It is your responsibility to comply with the laws of your own country.

8.5 Account Closure

• You may request to close your account at any time
• All pending bets must be settled before closing
• Withdraw all balance
• Jiliive reserves the right to close any account at any time
• Closed accounts may not be reopened