Your privacy is our priority. Learn with complete transparency how jiliive collects, uses, and protects your personal information.
Jiliive, as an online gaming platform, places the highest priority on your privacy and data protection. This Privacy Policy explains how we collect your personal information, why we collect it, how we use it, and under what circumstances we share it. We adhere to international data protection standards and comply with all applicable laws. By using jiliive, you agree to this Privacy Policy.
Jiliive never sells your personal information and does not share it unnecessarily with third parties. We use your information only to provide services and fulfill legal obligations. Your data is stored encrypted and protected with the highest security measures.
When you register on the jiliive platform, we collect the following information: your full name, date of birth, gender, email address, phone number, home address, and postal code. This information is needed to verify your identity, confirm your age, and meet legal requirements. jiliive reserves the right to verify the accuracy of the information you provide and may request documents if necessary.
For deposits and withdrawals, we collect information about your payment method. This includes mobile banking numbers, bank account numbers, card details (last four digits), and transaction history. This information is used solely for payment processing, fraud prevention, and anti-money laundering. Sensitive card information is stored encrypted and kept in PCI DSS compliant systems.
All your activity on the jiliive platform is recorded, including bet history and transaction logs, types of games played and session times, win-loss records, bonus claims and wagering status, and login and session duration. This data helps us improve services, ensure Responsible Gaming, and detect suspicious activity.
We store all communications with you, such as live chat conversations, email exchanges, phone call recordings, and support tickets. These records are used to improve customer service, resolve disputes, and for training purposes. jiliive keeps all communications confidential and only authorized staff can access them.
Jiliive protects all your personal and financial information with bank-level SSL/TLS encryption. Your data is encrypted both during transmission and storage, safeguarding against hackers and unauthorized access.
Jiliive follows a strict KYC (Know Your Customer) process to ensure your safety and the integrity of the platform. This process prevents fraud and stops underage participation. Your submitted documents are stored securely.
Your information is used to create and maintain your jiliive account. This includes completing the registration process, account verification, password resets, and login security. We ensure that only you can access your account and your balance remains secure.
Jiliive uses your information to provide you with betting and gaming services. This includes processing bet placements, calculating and paying winnings, granting game access and unlocking features, and providing bonuses and promotions. Your gaming history helps us create a personalized experience.
As a licensed gaming operator, jiliive must collect and retain certain information as required by law. This includes age verification, identity verification, maintaining transaction records, and providing necessary reports to regulatory authorities. We only keep this data for the legally required period.
Your information helps our support team provide fast and effective assistance. We can understand your issue by reviewing your history and provide the right solution. jiliive records all your inquiries and complaints for future reference.
With your consent, we use your information to notify you about promotional offers, new games, and updates. We customize content and bonuses according to your preferences. You can unsubscribe from marketing emails at any time and jiliive will respect your choice.
Jiliive promotes Responsible Gaming by monitoring your gaming patterns. If we identify signs of problem gambling, we may reach out to you and offer assistance. This is for your safety and part of our social responsibility.
Jiliive works with third-party service providers to deliver our services. These include payment processors who handle deposits and withdrawals, game developers who supply slots and other games, cloud hosting providers who store data, and customer support tool providers. All these parties are bound by strict confidentiality agreements and may use your information only for specified purposes.
By law, we may be required to share your information with police, courts, or regulatory authorities. This may occur in money laundering investigations, fraud cases, licensing audits, or in response to legal orders. jiliive provides only legally required information and will notify you if possible.
If jiliive undergoes a merger, acquisition, or sale, your data may be transferred to the new owner. In such cases, we will notify you in advance and ensure the new owner maintains the same privacy standards.
Jiliive collects only the information truly necessary to provide services. We don't request unnecessary data and delete what isn't needed. This enhances your privacy protection.
Your data is stored in ISO 27001 certified data centers with both physical and digital security. Regular backups and disaster recovery plans keep your information secure.
At jiliive, only authorized employees who require access for their work can view your information. All access is logged and regularly audited. Staff receive strict confidentiality training.
Cookies are small text files stored on your device when you visit jiliive. They help us recognize you and remember your preferences. Cookies improve your site experience and enhance security.
| Types of Cookies | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions and basic functions | Session |
| Performance Cookies | Site performance monitoring | 1 year |
| Functional Cookies | Saving language and preferences | 6 months |
| Analytics Cookies | Analyzing usage patterns | 2 years |
| Marketing cookies | Showing relevant offers | 1 year |
You can control cookies from your browser settings. You can block or delete cookies, but this may affect some features of jiliive. Without essential cookies, the site may not function properly. jiliive respects your cookie preferences.
In addition to cookies, we use web beacons, pixel tags, and similar technologies. These help us track email open rates, button clicks, and site navigation. All such data is used in aggregate form and does not personally identify you.
When you first visit jiliive, you will see a cookie banner where you can select your preferences. All cookies except essential ones are optional and require your consent. You can change your preferences at any time from your account settings.
You have the right to know what information jiliive holds about you. You can request a copy of your personal data and we will provide it within 30 days. You can also view much of your information from your account dashboard, such as bet history, transactions, and personal details. jiliive believes in transparency and is committed to giving you control over your own data.
If your personal information is incorrect or outdated, you can request to update it. You can edit many details directly from your account settings. In some cases, such as changing your name or date of birth, you may need to provide documentation. jiliive wants to ensure data accuracy because it's important for your security.
You can request deletion of your account and data. However, due to legal and regulatory obligations, we are required to retain certain information for a specified period. For example, transaction records must be kept for 5 years and KYC documents for 7 years after account closure. Once all legal obligations are met, your data will be permanently deleted.
You can receive your data in a structured, machine-readable format and transfer it to another service. jiliive will provide your data in CSV or JSON format upon request. This is your right to control your own information.
You can object to specific uses of your data at any time. If you believe your data is being used inappropriately, let us know and we will investigate. Your legitimate interests will always be taken into consideration and jiliive takes your concerns seriously.
Jiliive is an international platform and your data may be processed in different countries. We ensure the same high security standards are maintained everywhere and that data transfers comply with the law. Standard Contractual Clauses and other safeguards are applied.
Jiliive retains your data only as long as necessary. Active account data is kept for as long as you use the platform. Inactive accounts are archived after 3 years and deleted after 5 years, subject to legal obligations. You may request early deletion at any time.
Jiliive is for individuals 18 years or older only. We do not knowingly collect information from minors. Our registration process includes age verification and we monitor regularly. If we discover a minor has created an account, we will immediately suspend it and delete all data. Parents are encouraged to monitor their children's online activity. If you suspect a minor is using jiliive, notify us immediately and we will investigate.
Although jiliive implements the highest security measures, no system is completely secure. If a data breach occurs that affects your personal information, we will take immediate action. We will investigate the breach, assess the damage, and enhance security.
If a breach poses significant risk to your information, we will notify you within 72 hours. The notification will include what happened, which data was affected, what steps we're taking, and what you should do. jiliive will also inform the necessary regulatory authorities. We believe in transparency and accountability.
Jiliive may update this Privacy Policy from time to time due to legal changes, new features, or business reasons. We will notify you by email and post a notice on the site for any significant changes. The effective date of changes will be clearly stated and you will have the opportunity to review the new terms. Continuing to use jiliive after changes means you agree to the updated policy. We recommend checking this page regularly for updates.
Jiliive has appointed a dedicated Data Protection Officer (DPO) who handles your privacy questions and concerns. You can contact the DPO via email for any questions about your data. We are committed to responding to all inquiries and aim to reply within 5 business days.
For general privacy questions, you can also contact our customer support team via live chat, email, or phone. Our team is available 24/7 and ready to assist you. jiliive takes all your questions and concerns seriously and wants to provide satisfactory solutions.
If you believe jiliive is not handling your data properly, you have the right to complain. Contact us first and we'll try to resolve the issue. If you're not satisfied, you can file a complaint with your country's data protection authority or with our licensing body. We take all complaints seriously and work to improve.
Last updated: December 2026 | This Privacy Policy is effective from January 1, 2026