Jiliive Frequently Asked Questions

To register at jiliive, you need your full name, a valid email address, mobile number, date of birth, and a strong password. At the time of your first withdrawal, you'll need to verify your identity. This requires a national ID card or passport and proof of address (utility bill or bank statement). All information must be accurate and in your name.

No, according to jiliive rules, each person may only open one account. Creating multiple accounts violates our terms and conditions and may result in all accounts being suspended and winnings forfeited. We track your IP address, device, and payment information to detect multiple accounts.

Click the 'Forgot Password' link on the login page. Provide your registered email address. You'll receive a password reset link sent to your email. Click the link to set a new password. If you don't receive the email, check your spam folder or contact our support team.

The minimum deposit amount at jiliive is BDT 500 and the maximum deposit depends on the payment method. Through mobile banking, you can deposit up to BDT 1 lakh per day. Bank transfers allow even higher deposit amounts. Higher limits are available for VIP members.

jiliive provides the fastest withdrawal service. Withdrawals to mobile banking and e-wallets typically process within 1-4 hours. Bank transfers may take 24-48 hours. For your first withdrawal, you'll need to verify your account, which may take some additional time. After verification, subsequent withdrawals process quickly.

jiliive charges no fees on deposits. The full amount you deposit will be credited to your gaming account. Most withdrawal methods have no fees either, though some payment providers may impose their own charges. The first 3 withdrawals per month are completely free.

jiliive supports various payment options convenient for Bangladeshi players. You can use mobile banking, debit cards, credit cards, bank transfers, and popular e-wallets. Each method is secure and encrypted. You can choose whichever method suits you best.

New members will receive up to 100% welcome bonus on their first deposit. After completing registration, make your first deposit and the bonus will be automatically added to your account. For example, if you deposit BDT 1000, you'll receive an additional BDT 1000 bonus. To withdraw the bonus, you must fulfill the wagering requirements.

A wagering requirement is the condition of how many times you must bet before you can withdraw bonus money. For example, if you receive a BDT 1000 bonus and the wagering requirement is 20x, you need to bet a total of BDT 20,000. Different bonuses have different wagering requirements. You can track your bonus status on the dashboard.

Refer your friend to jiliive and earn bonuses for both of you. Share your unique referral code. When your friend registers using that code and makes their first deposit, both you and your friend will receive a bonus. You can refer unlimited friends and earn a bonus for each successful referral.

Yes, jiliive is completely mobile-friendly. You can use our website from any smartphone or tablet. Download our Android and iOS apps for an even better experience. All features and games available on desktop are available on mobile. Playing from the app is smoother and faster.

In Live Casino, you can play live with real dealers. The game streams in HD video from a studio where professional dealers run the games. You can chat with dealers and other players. Live blackjack, roulette, baccarat, and many more games are available. It's the chance to experience a real casino from home.

jiliive is a fully licensed and regulated operator. All our games use independently tested and certified Random Number Generators (RNG). This ensures every game outcome is completely random and cannot be manipulated. We conduct regular audits and payout tests and publish reports. You can view fairness certificates on our website.

jiliive takes your privacy very seriously. We follow a strict privacy policy. Your personal information is used only to manage your account and provide services. We do not sell or share your information with any third party without your permission. Your information is never disclosed to anyone except under legal obligation. Please read our complete privacy policy.

Two-Factor Authentication (2FA) is an extra layer of security that makes your account more secure. When enabled, you'll need a code in addition to your password when logging in, which will be sent to your mobile via SMS or authenticator app. This ensures only you can log into your account. We recommend all players enable 2FA.

If you notice any suspicious activity on your account, contact our support team immediately. Change your password and enable 2FA. Check your account history for unexpected transactions. We will investigate your account immediately and take necessary action. Keeping your account secure is our top priority.